Return & Refund Policy

Last Updated: 09/10/2025

At Play Patch, we want you to be happy with your toy purchase. If you’re not satisfied, you may request a return or refund within 15 days of receiving your order.

Eligibility for Returns

To qualify for a return or refund:

• The item must be unused, in its original condition, and in the original packaging.

• Proof of purchase (receipt or order number) is required.

• Certain items, such as sale items, gift cards, or personalized products, are not eligible for return.

Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to your original payment method.

• Refunds may take 5–10 business days to appear in your account, depending on your bank or card provider.

Exchanges

• We only replace items if they are defective or damaged.

• If you need to exchange an item for the same product, contact us at info@playpatch.com within 15 days of delivery.

Return Shipping

• Customers are responsible for paying return shipping costs, unless the item was defective or we shipped the wrong product.

• Shipping costs are non-refundable.

Contact Us

To initiate a return, refund, or exchange, please email us at:

Play Patch
Email: info@playpatch.com