Shipping Policy
Last Updated: 09/10/2025
At Play Patch, we are committed to delivering your toys quickly and safely. This Shipping Policy explains how we process and deliver your orders.
Order Processing
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Orders are processed within 2–4 business days (excluding weekends and holidays).
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You will receive an email confirmation once your order has shipped.
Shipping Rates & Delivery Times
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Shipping rates are calculated at checkout based on your location and chosen delivery method.
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Estimated delivery times:
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Domestic (U.S.): 5–8 business days
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International: Delivery times vary by destination and customs clearance.
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Please note: delivery times are estimates and may vary due to factors beyond our control.
Tracking Your Order
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Once your order ships, you will receive a tracking number by email.
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Tracking updates may take up to 48 hours to appear.
Customs, Duties & Taxes (International Orders)
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International customers are responsible for any customs fees, duties, or taxes imposed by their country.
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Play Patch is not responsible for delays caused by customs processing.
Shipping Issues
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We are not responsible for lost, stolen, or undelivered packages if incorrect shipping information was provided at checkout.
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If your package is lost or delayed, please contact the shipping carrier with your tracking number. If you still need assistance, reach out to us at info@playpatch.com
Contact Us
For any shipping-related questions or concerns, please contact:
Play Patch
Email: info@playpatch.com